Returns and Exchanges

30-Day Return Policy
We offer a 30-day return policy for regular (non-sale) scrubs purchased from AP Uniforms, a Canadian store, for customers in Canada and the USA. To be eligible, you must request a return within 30 days of delivery. Scrubs must be:  
Unused, unworn, with tags, and in original packaging.  

Accompanied by a receipt or proof of purchase.
Note: You may try on scrubs for fit, but they must remain untarnished and hygienic to meet medical hygiene standards.  
To Start a Return:  
Email info@ap-uniforms.com within 30 days of delivery to request a Return Authorization (RA) number.  

Display the RA number on the outside of the return package.  

Ship to the return address provided (contact us for details).
For regular (non-sale) items:  
Canadian customers are responsible for return shipping costs unless the items are defective or incorrect.  

U.S. customers are responsible for return shipping costs and any customs duties or fees, unless the items are defective or incorrect.
For defective or incorrect items, we’ll provide a free return shipping label for both Canadian and U.S. customers.  

Items sent without an RA number will not be accepted.
Clearance/Sale Items  
Clearance items (meaning sale items) are 100% final sale and cannot be returned or exchanged, except for defective or incorrect items. For defective or incorrect clearance/sale items, follow the return process above, and we’ll provide a free return shipping label.
Shipping  
Canada: Orders over $100 and all clearance/sale items qualify for free shipping within Canada, subject to availability. Customers pay shipping costs for orders under $100 (excluding clearance/sale items).  

USA: U.S. customers are responsible for shipping costs on all orders, as well as any customs duties or fees on initial orders and returns.
Damages and Issues
Inspect your scrubs upon receipt. If they are defective, damaged, or incorrect (including clearance/sale items), email info@ap-uniforms.com immediately with photos of the issue. We’ll provide a free return shipping label and resolve the issue promptly.  
Non-Returnable Items
Due to hygiene, customization, or policy, the following cannot be returned (unless defective or incorrect):  
Clearance/sale items (100% final sale).  

Monogrammed or custom-embroidered scrubs (unless the customization is faulty).  

Personal care or sanitary goods (e.g., stethoscopes and accessories).  

Gift cards.
Contact info@ap-uniforms.com with questions about specific items.  
Size Exchanges
To exchange regular (non-sale) scrubs for a different size:  
Follow the return process above, paying return shipping costs and any customs duties/fees for U.S. customers (unless defective or incorrect).  

Place a new order for the desired size. Canadian orders over $100 or clearance/sale items qualify for free shipping; U.S. customers pay shipping and any duties/fees.
Note: Clearance/sale items are final sale and cannot be exchanged unless defective or incorrect. To ensure proper fit for regular items, email info@ap-uniforms.com for sizing assistance before ordering, as we do not have a sizing chart available.  
Refunds
We’ll notify you once we’ve received and inspected your return. Approved refunds for regular (non-sale) items or defective/incorrect clearance/sale items will be processed to your original payment method within 10 business days. Bank or credit card processing may take additional time. If 15 business days have passed since approval, email info@ap-uniforms.com.  
Shipping Requirements
All return shipments must be prepaid. Collect on Delivery (COD) shipments will not be accepted. We reserve the right to limit or deny returns for suspected policy abuse (e.g., frequent returns to exploit free shipping).  
Consumer Rights
We comply with consumer protection laws in Canada (e.g., Canada Consumer Product Safety Act, Quebec Consumer Protection Act) and applicable U.S. regulations. For defective or unsafe products, contact us immediately to exercise your rights.  
For any questions, email info@ap-uniforms.com.