Returns and Exchanges

Returns

All returns must be postmarked within 30 days of receiving your order. All returned items must be in new and unused condition, with all original tags and labels attached. Embroidered items are final sale and cannot be returned for refund or exchange. 

Returns Due to Failed Deliveries

If we receive any fees from the shipping company due to a missed or failed delivery, those fees will be deducted from the original amount. In addition, a 30% re-stocking fee will be added per item returned.

Different types of items are exempt from being returned. Clearance items are all considered FINAL SALE.We also do not accept products that are intimate or sanitary goods, these items include Stethoscopes & their Accessories. If you have any questions, please email as at info@ap-uniforms.com

Additional non-returnable items:
Gift cards

To complete your return, we require the invoice connected to your order.

If Delivery failed and item is returned back to facilities, customer is responsible for delivery fees for second shipping. We do not provide full Refunds when Item is returned back to our facilities. 

Refunds

Once we receive your order, we will let you know via email that we have received and inspected your item. We will also let you know if the item is approved for the return.

As soon as your item is approved, we will process your refund. You should see the money in your account between 2- 5 business days, depending on your bank.

Delayed or missing refunds

If the refund is not in your bank account, check first with your bank account. Then you should check your credit card company, sometimes it takes some time for the refund to be officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you did all of this and still havent received your refund, please contact us at apuniforms@outlook.com

Clearance items
Only regular price items may be refunded, unfortunately sale/clearance items cannot be refunded.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly email us at info@ap-uniforms.com with details of the product and the defect. You can send the item you consider defective to:

AP UNIFORMS INC
4590 DUFFERIN ST
NORTH YORK, ON
M3H 5S5
Canada

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

AP UNIFORMS INC
4590 DUFFERIN ST
NORTH YORK, ON
M3H 5S5
Canada

AP Uniforms is not responsible for return shipping costs.

You will be responsible for paying for your own shipping costs both ways (and duties fees for international orders). Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

U.S & International Customers 

ALL U.S shipping are via Canada Post or UPS.

U.S and International orders do not qualify for free shipping,returns and exchanges.

Any items Returns shipped Cash on delivery or that have additional fees charged to AP UNIFORMS upon delivery will be rejected.
 
International orders are can be shipped via ground, sea or air and are calculated upon checkout.
 
For questions or more information about our return policy please email us at info@ap-uniforms.com .
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